Privacy Policy

Version 1.0 | Effective 7 May 2025

  1. Who we are

    Empire Lending is a brand of EmpireOne Group Pty Ltd (ACN 684 254 162) ("Empire Lending", "we", "us", or "our"). We are a referral service exclusively for EmpireOne members, connecting them with lenders who can assist with their financial needs. We do not provide financial advice but rather facilitate introductions to lenders who will perform their own assessment.

    This Privacy Policy outlines how we collect, store, use, and share your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  2. What is personal information?

    "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

  3. What we collect

    We collect the following types of personal information:

    • Name, email, phone number, and address

    • Business name, ABN, and trading status

    • Financial information relevant to lending inquiries

    • Preferences, service usage history, and survey responses

    • Communication records (email, calls, concierge notes)

    • Website usage data and cookies

    We may also collect sensitive information with your explicit consent, where required by law.

  4. How we collect your information

    We collect personal information:

    • When you engage with our services as an EmpireOne member

    • When you complete a lending inquiry form

    • From EmpireOne, with your consent, to facilitate our services

    • From third-party data providers or verification systems (e.g. ABN lookup)

    • Automatically via cookies and analytics tools

  5. Why we collect and use your data

    We collect and use your information to:

    • Verify your EmpireOne membership

    • Connect you with appropriate lenders

    • Transfer necessary information to lender referral portals (with your consent)

    • Personalise your experience

    • Improve our platform and services through analytics

    • Send communications that are relevant to your lending needs

  6. Sharing your data

    We may share your information:

    • With lenders in our network to facilitate your loan inquiry

    • Within the EmpireOne group of companies

    • With third-party partners and service providers

    • With professional advisors or regulatory bodies as required by law

      • We transfer information to lender referral portals to save you time and streamline the lending inquiry process. We do not sell your personal information to third parties. We only share data where necessary, with providers who meet our security and privacy standards.

  7. Cross-border disclosure

    Some of our technology providers or service delivery partners may be located overseas. If your personal information is transferred outside Australia, we ensure that:

    • The recipient has data protection laws substantially similar to Australia's; or

    • We contractually require them to comply with the Australian Privacy Principles.

  8. Direct marketing

    We may send you updates, offers, and insights we believe are useful to your financial needs. You can opt out at any time by using the unsubscribe link in emails or contacting us.

  9. Access and correction

    You have the right to request access to the personal information we hold about you, and to request corrections if it's inaccurate or outdated. Contact us at the details below to make a request.

  10. Security

    We take reasonable steps to protect your information, including:

    • Encryption

    • Access controls

    • Staff training and policies

    • Secure third-party systems

    However, no system is 100% secure, and we cannot guarantee absolute security.

  11. Complaints

    If you have concerns about your privacy or how your data has been handled:

    • Contact us at info@empirelending.com.au

    • We'll investigate and respond promptly

    • If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC)

  12. Updates

    This policy may be updated from time to time. Significant changes will be communicated via email or on our website.

  13. Contact us

    If you have questions or feedback about this policy or how we handle your information, contact:

    Empire Lending (EmpireOne Group Pty Ltd)

    Email: info@empireone.com.au

    Website: www.empirelending.com.au